Shipping policy

Shipping Policy

Effective Date: 02/24/2026
Company: Revitalyzr Inc.
30 Old Kings Highway South #1018
Darien, CT 06820
United States

1. Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Orders placed after 3:00 PM EST may be processed the following business day.

You will receive:

  • An order confirmation email after purchase

  • A shipping confirmation email with tracking information once your order ships

2. Fulfillment & Warehousing

Revitalyzr products are fulfilled through our third-party logistics partner located in Massachusetts.

Orders placed before 3:00 PM EST are typically shipped the same business day.

3. Shipping Rates & Carriers

We ship via:

  • UPS

  • USPS

Shipping rates are calculated at checkout based on:

  • Package weight

  • Destination

  • Selected shipping speed

We offer:

  • Standard Shipping (3–5 business days)

  • Expedited Shipping (1–3 business days, where available)

Delivery timeframes are estimates and are not guaranteed.

4. Domestic Shipping (United States)

We currently ship to:

  • All 50 U.S. States

  • Select U.S. Territories (restrictions may apply to aerosol products)

Orders shipping to Alaska, Hawaii, or remote locations may experience extended transit times.

5. Aerosol Product Shipping Restrictions

Revitalyzr’s Rain & Stain Protector Spray is classified as a flammable aerosol and is subject to hazardous material shipping regulations.

As a result:

  • Aerosol products ship ground-only

  • They cannot be transported via air services

  • Delivery times may be longer than non-aerosol items

  • Certain destinations may be restricted

If your order includes aerosol products, your entire shipment may be sent via ground service.

6. International Shipping

We offer limited international shipping.

International customers are responsible for:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

Revitalyzr Inc. is not responsible for delays caused by customs clearance.

Due to hazardous material regulations, aerosol products may not be eligible for shipment to certain countries. If we are unable to fulfill your order due to regulatory restrictions, you will be notified and refunded for the affected item(s).

7. Marketplace Orders (Amazon, etc.)

If your order was placed through Amazon or another marketplace:

  • Shipping timelines are governed by that platform’s policies

  • Prime shipping follows Amazon’s fulfillment commitments

  • Shipping-related inquiries should be directed to the platform’s customer service

8. Lost or Stolen Packages

Revitalyzr Inc. is not responsible for:

  • Packages marked as “Delivered” by the carrier

  • Theft after delivery

  • Incorrect shipping addresses entered at checkout

If your package shows delivered but was not received:

  1. Check with neighbors

  2. Check surrounding areas (mailroom, porch, garage)

  3. Contact the carrier directly

If unresolved, contact us within 7 days of delivery confirmation.

9. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered:

  • Revitalyzr Inc. is not responsible for failed delivery

  • Re-shipment fees may apply

  • Orders returned to us may incur additional shipping charges

10. Shipping Delays

We are not liable for delays caused by:

  • Carrier service disruptions

  • Weather events

  • High seasonal volume

  • Customs processing

  • Hazardous material handling requirements

Once a package leaves our facility, delivery timing is controlled by the carrier.

11. Damaged Shipments

If your order arrives damaged:

  1. Take clear photos of:

    • The exterior packaging

    • The damaged product

Email us within 5 days of delivery at: support@revitalyzr.com

We may require documentation to process a replacement or carrier claim.

12. Returns & Exchanges

For return eligibility and instructions, please review our Return Policy.